Ordering
1. I can't seem to find an Amex option at checkout?
We are working on getting Amex for our online checkout, we do, however, currently accept American Express order over the phone, please call us on: 01508 480838 between 0900 - 1700 Mon-Fri.
2. I can't seem to use Maestro card on your checkout?
New regulations mean that Maestro cards now need to go through extra fraud prevention measures when being used online. Unfortunately this is currently causing problems for non-meastro card users, so we have turned off the new system, although we do hope to turn it back on at a later date, for now Maestro Card customers can order over the phone, please call us on: 01508 480838 between 0900 - 1700 Mon-Fri.
3. Can I pay over the phone?
Yes, to order over the phone please call us on: 01508 480838 between 0900 - 1700 Mon-Fri. Please have your orders item numbers ready. We accept Visa, Mastercard, Maestro, Delta, Solo, Visa Electron and Amex.
4. Can I Fax over a Purchase Order?
Yes, you can fax it to us at: 01508 484001. We will then fax back a pro forma invoice with details of how to pay. Unfortunately, we currently do not offer accounts, so all orders must be paid before goods are dispatched.
5. I don't have a Credit or Debit Card, are there any other payment options?
Yes, you can pay via cheque or postal order. Please send us an E-mail or purchase order detailing your order and we will send you details of how to pay.
6. My order is marked as Pending, what does this mean?
The order status is retrieved from PayPal and only occurs if you chose to pay us from your PayPal account. The pending status will remain while PayPal attempts to obtain the funds from your account and will be automatically updated when the transaction has completed. Please let us know if the funds have been transfered but the status hasn't been updated as we will also have a record of the transfer.
7. Does completed mean my order has been dispatched?
No, completed refers to the funds transaction; a dispatched item will be marked with 'Dispatched'. This will be the final status unless you require a refund where the status will be marked as refunded.
Security
1. Is your website secure?
Yes, our site is secured by GeoTrust (http://www.geotrust.com/) whose SSL certificates enable 256-bit encryption. The site automatically switches to a secure connection when you provide us with personal details, to check you are using a secure connection your browser should show a padlock symbol in the bottom bar or up by the address bar. This ensures nobody else can gain access to your details.
2. Are my card details secure?
Yes, card details are not collected on site, all card processing is handled by our fully approved payment service provide (PSP) Protx (http://www.protx.com/aboutus/index.asp). They are independently audited to ensure they comply with the strict standards set out by the card schemes. Please note, if you choose to use PayPal then PayPal will handle all your details.
Site Issues
1. I cannot View My Shopping Basket or use the navigation to browse the site
This site uses JavaScript extensively, please make sure you have JavaScript enabled in your browser.
2. I have enabled JavaScript but I still can't see my basket?
Please make sure your current browser is up to date, follow the links below to download the most up to date version of your chosen browser:
3. I cannot add anything to my basket
You must have cookies enabled in your browser.
Product Specific: SCSI
1. How Can I find out more about SCSI?
You can go to our new site SCSI-Cables.co.uk which offers further information about SCSI cables.
Contact Information
If you would like to contact us, here's how:
Technical Support & Cable Enquiries:
If you have a question regarding advice on which cables to purchase then please E-mail us at:
Website Problems:
If you have a question regarding an issue with the website, please tell us which browser you are using and describe the problem and send the issue to:
Customer Services:
**** IMPORTANT: Due to the large volume of phone calls we are receiving, we would appreciate it if you could send any queries via E-mail and we will get back to you ASAP. Thank you. ****
If you have any other issues or would like to pay for your order over the phone, please contact Customer Services between 0900 - 1700 Mon-Fri:
Phone: 01508 480838
Fax: 01508 484001
E-Mail: customerservices@cable-trader.co.uk
Returns:
If we have agreed to a refund then please send returns to:
Cable-Trader.Co.Uk
19 The Meadows
Thurton
Norwich
Norfolk
NR14 6BB
VAT No: GB 937 1351 25
Refund Policy
1. Do you offer refunds?
Yes, we offer refunds on faulty items if we are informed of the fault within 30 days of purchase. All items can be returned within 7 days of purchase as long as they remain in thier original packaging and we are informed in writing of the return within the specified time period.
2. Can I Exchange an Item?
We do offer exchanges in certain instances, please contact customer support if you have an item you purchased from us that you would like to exchange.
